After my continuous follow with the letting agent and living with cold water for 2 months when I did not get any responses to my emails and calls I had no other choice but had to stop paying rent for a couple of weeks, thought at least some one would be in touch with me. Thank god for TDS who saw through the landlords deceit and cane to the right conclusion. The scheme does not apply to rent in advance but it does cover the deposit regardless of who paid it … How deposit-free schemes work. Excellent independent service and a fair resolution. Jessica Oldham who handled our case was helpful and prompt when dealing with us. She kept me informed each step of the process and her communications were helpful, clear and prompt.I was really glad my deposit was protected under TDS, as otherwise I may have not recovered my deposit. All rights reserved. My one star reflects the fact that it took TDS 3 months to come to a decision. Negative review after negative review and all with the same common themes: ... Be wary of using Deposit Protection Scheme I have been waiting for a response from Deposit Protection Scheme since October. Because I only took £100 as a deposit I could only claim for that amount. Thanks again. You must place your tenants’ deposit in a tenancy deposit protection (TDP) scheme if you rent out your home on an assured shorthold tenancy that started after 6 April 2007. Avoid. Couldn’t thank more for the help! Their decisions are simply flawed and erroneously made. TDS is just one big SCAM and seriously needs looking into and closed down. Reposit has provided my tenants with a more affordable option than the traditional deposit scheme and at no cost to me, the Landlord. It takes months before you get some of your money back. TENANCY DEPOSIT FEES. 1 Tenancy Deposit Scheme reviews. Thanks. Home / News / Tenancy deposit schemes – a review. Uzochi Ejimofor was particularly kind and helpful. I have to thank TDS, unfortunately I was faced with a great injustice, but TDS helped to solve this issue and created justice.Thanks to TDS and dear Jessica Oldham. Landlords will no doubt be familiar with the obligations imposed on them by the Act and the consequences of failing to fully comply within stipulated deadlines. It is clear to me the adjudicator did not bother reading the bundle. Appreciate the team at TDS for guiding me through the deposit protection after a landlord refused to negotiate on bad terms. The Scottish Government has released results from research with tenants, landlords and schemes as part of a review of the Tenancy Deposit Scheme in Scotland. Whilst I was not 100% happy with the outcome, and genuinely believe that I should have rightfully been awarded more of the deposit, I was still pleased overall with the outcome, and in particular the fact that TDS considered the evidence provided to be a fair reflection of my property (something the tenant maliciously denied throughout). Both TDS and their “independent” reviewer upheld checkin/checkout reports that lacked validity and credibility. By the way, forget the "we perceive the money as being the tenant's" and "landlords have to provide evidence to claim liability to the tenants". Receipt of my documents by you was confirmed to me by email. Protected deposit ‘scam’ It has come to PropertyHawks attention that some websites have emerged that suggest that they will also be able to take tenant deposits from landlords in a way that complies with government legislation. Ministers can also withdraw their approval of any scheme following a review. How many tenants can survive for 3 months without their deposit back? Moving from an insured scheme with a letting agent to a personal custodial scheme. The staff always answer the phone quickly and are all very knowledgeable. The TDS ignored most of the evidence we sent but claimed the opposite. We approached TDS and they made a fair and logical decision and returned us 90% of the deposit. Our Insured scheme is a little different – your landlord or letting agent will keep your deposit for the duration of the tenancy, and pay us a small fee to protect it. Hold your hands up and admit you made a mistake and acted in breach of the terms which I am entitled as a landlord to be legally protected against. Read 2 more reviews about Tenancy Deposit Scheme (TDS) Only the latest review will count in the company's TrustScore Paul H 6 reviews. I have twice brought proceedings against tenants after poor TDS decisions and twice recovered in excess of the original deposits . Landlords are now legally required to safeguard their tenants’ deposits with one of three government-backed deposit protection schemes: Deposit Protection Service, MyDeposits and Tenancy Deposit Scheme. Thank you. The process was straightforward and advisers on the phone always patient and helpful. RegardsAdam. I recently had filthy tenants who caused damages in excess of £1000 to my property also thefts of items worth several hundreds of pounds. It felt like someone was in my corner, Had a dispute with Chestertons Islington regarding the return of the deposit and eventually had to escalate to TDS when I couldn't get a reply.Kira Yorke-Wilkinson coordinated and gave guidance on the expected timeline and stages of the process, even attempting to engage with Chestertons to resolve quicker. Very unfair mediation service. Reposit is a new idea and I was unsure how easy it would be to deal with a claim. It was resolved within the time scale we had been informed of and I thank the TDS for the service provided. There is evidence that early education and support provided by schemes is … What could have been an even more tiring process, turned into a very easy one when in her hands, alongside Sanam. But, surprise - surprise, the TDS found the apartment being ok and proceed on charging US for things the landlord was supposed to fix. Development to operate a tenancy deposit scheme in Northern Ireland. This is usually paid directly into the tenant's bank account. Good service. I felt as though she really wanted to sort things out and all the issues were resolved thanks to her efforts. Landlords did you know with the introduction of the Tenancy Deposit Scheme (TDS) in April 2007, a landlord is NOT permitted to take damage compensation from their tenant’s deposit without proof that any damage or breakages have occurred during the tenancy. Custodial deposit schemes. Cathy Edgar was my contact and dealt with everything very efficiently. He/she quickly looked at the inventory and the exit form. I confirm that I am the Landlord.Update 15 Jan:IN RESPONSE TO YOUR REPLY BELOW..YOU SAID THAT 2 MONTHS AGO BUT TO DATE ALL YOU’VE DONE IS LOST MY COURT DOCUMENTS I EMAILED TO YOU. TDS is a not-for-profit organisation which provides a government approved tenancy deposit protection scheme for England and Wales. Tenants should be told how much … They acted in a completely biased manner and ignored the glaring irregularities in both the landlord’s submission as well as the entire checkin/checkout procedure.There are guidelines for both landlords and tenants published by TDS on its website with regards to the expectations and factors to be considered in determining the credibility of reports, evidences and claims in a dispute, but these are of no use when TDS and its reviewer fail to hold themselves accountable to them in the discharge of their duties.We are totally disappointed with the circumvention of the facts and evidence in our case resulting in a denial of justice with TDS failing to protect our deposit and thus effectively aiding a dishonest landlord in her ploy to hold on to money that is rightfully ours. They were fair, justified and the system was clear to work. THIS PROCESS IS BEYOND BELIEVE, Somebody isn’t doing what they are supposed to do. The Tenancy Deposit Scheme. Brilliant service especially in the terrible circumstances we are all in. We had a great experience with the TDS, everything was clear and done within the outlined timescales. So, a judge in a court of law, ruled that my tenants did breach the rental contract by redecorating my property without my permission to an appalling substandard of workmanship, and the TDS thought the best thing to do was award the deposit back to my tenants. The operation of the tenancy deposit service required more direct support with tenants and landlords than originally anticipated throughout most stages of the service from original deposit to final repayment. ZERO. I found TDS very professional and kept me informed at all times. Dispute resolution can involve a number of solutions and does not automatically involve formal adjudication. Beyond unprofessional-a total disgrace. Part 4, section 122 (4) of the Housing (Scotland) Act 2006, gives Scottish Ministers a power to approve a tenancy deposit scheme and obliges Ministers to review each scheme from time to time and gives them power, once they have done so, to ensure that any scheme is revised. Very easy to use. Tenancy Deposit Scheme, (the Scheme), which flows from the Private Tenancies (NI) Order 2006. Amazing service ! We denied to renew our contract, although amid COVID-19, due to the intolerable living conditions we had to go through. TDS did not go through our case properly. Custodial schemes protect the whole of the deposit during the period of the tenancy. Thank you so much! GB. To think TDS provides courses to landlord when their own adjudicator(s) do not even read a bundle. If you're unsure which is better for your needs, find out more about our schemes. 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